(Note for Citrix users: We have noticed that there can be some issues when using Virtual backgrounds on a Virtual desktop. These can be from delayed video to funky lines or even causing the application to crash. This is due to the resources needs to run a virtual background.
If there is not enough resources the option might not even be available to turn on Virtual Backgrounds.)
The Virtual Background feature allows you to add an image with a company's logo or background during a RingCentral Meeting.
Prepare Background Surface.
When using this feature you will want to adjust your Background to allow for the best looking Virtual Background. Here is some suggestions from RingCentral:
- The surface behind you must be flat, one color and only one tone of that color. If there is a wall and part of the ceiling behind gives of different visuals such as different colors, textures, dimensions, etc, it will cause distortion as the system attempts to accommodate.
- Your background surface does not have to be specific color but white and green make the best background for the system to project the virtual background on to.
Set a Virtual Background
You can set the Virtual Background before or during the meeting.
Before a meeting, open the RingCentral Meetings Desktop app, then click Settings.
During the meeting you can click on the little arrow/triangle next to Start/Stop Video which will open your settings. Select "Choose a Virtual Background"
The RingCentral Meetings Settings window will then pop out.
From here, you can Choose a Virtual Background from the default images. There are no size restrictions when adding your virtual backgrounds.
It is recommended to crop your preferred image to match the aspect ratio of your camera before uploading it.
You can also click -Remove or +Add Image to remove or include your preferred in the options.
When looking for background images, you can use the term "zoom background" to pull the correct sized