PRM IT Helpdesk

FAQs 26

• How do I know if OneDrive is synching or not?
• Why shouldn't I save to Google Drive?
• Two Ways to Change Your Microsoft Account (Windows) Password
• How to Regain Access to your Microsoft Account
• Xactus Self-Service: Registering Your IP Address

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Links 3

• Ring Central
• Microsoft
• Remote Items (Citrix/VDI, VPN, etc)

General 22

• Telecommuting Overview
• PII Overview
• Your Home Internet Connection
• PII and Sending Documents Securely
• Mimecast Large File Send (LFS)

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Ring Central 21

• Which RingCentral App should I use, Desktop or Mobile?
• Using Hot Desk Phones
• Meeting Settings for Desktop/Web
• Meeting Controls for Desktop/Web
• Starting A Meeting in RCV

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IT Policies 2

• PRM IT Helpdesk SLA Agreement
• Conference Room Policy for External Vendor

Zoom 10

• Advanced Sharing options within Zoom Meetings
• How to access Polls (for Hosts only)
• How to enable the "Waiting Room" feature in Meetings
• How to schedule with Zoom
• Lock a Meeting

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Microsoft Teams 11

• 6 things to know about Chatting in Teams
• The Basics of Microsoft Teams
• Group Chats in Teams
• Meetings in Teams
• Creating Standard and Private Channels

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Email 15

• Understanding Email Security
• Sending Email Securely via Mimecast
• Calendar Sharing
• Shared Inboxes
• How to Share my Outlook contacts?

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MFA (multi factor authentication) 8

• About Two-Step Verification
• Accessing Mimecast with 2-Step Authentication
• Change your Additional Verification Methods
• How to use the Microsoft Authenticator app
• Manage App Passwords for TSV

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Security 4

• Website Security
• Keeping PII Safe Offline
• Download Safety
• PII: What's Okay to Share, What Isn't, and Why

Microsoft 1

• Upgrading to Office 2019

AllRegs 1

• Creating an AllRegs Account