You’re probably already aware that there are two RingCentral apps: the Desktop app, which runs on Windows computers, and the Mobile app, which runs on smartphones. That there’s a choice at all might have you wondering which app to use, or if there’s even a difference between the two versions. While there are obvious differences between the apps due to the hardware they run on, they are functionally identical. That means that which app to use depends largely on how you do your day-to-day work and what sort of interface you prefer.

Benefits

• Already installed on your work PC.
• Works on Wi-Fi, unlike a desk phone which requires an Ethernet connection.
• Compatible with a wide array of computer headphones, microphones, and headsets.
• Great for attending RingCentral Meetings.
• The best option for keeping an eye on your calls while you work on your PC.
• Great for sending files from your computer as faxes or as attachments to text messages.

Drawbacks

Benefits

• Leverages your cell phone as your business phone, but keeps your personal number private.
• No need for your computer, which makes it a great option if you travel frequently.
• Can bypass Wi-Fi and use your cellular data connection if needed.

Drawbacks

• Being on a phone, the interface is smaller, which some people might find more difficult to navigate.
• Can’t access documents on your computer to text or fax.

Ultimately, the app that works best for you depends on how you do your work and what sort of calling, texting, faxing, and video meeting experience you prefer. We’ve compiled a short list below of scenarios where one app may be the better choice over the other below, but do keep in mind that you don’t have to choose; you can always use one app when it works best and still use the other one in a different situation.