PRM IT Helpdesk

With OneDrive, you can sync files between your computer and the cloud, so you can get to your files from anywhere - your computer, your mobile device, and even through the OneDrive website at OneDrive.com. If you add, change, or delete a file or folder in your OneDrive folder, the file or folder is added, changed, or deleted on the OneDrive website and vice versa. You can work with your synced files directly in File Explorer and access your files even when you’re offline. Whenever you’re online, any changes that you or others make will sync automatically.

In the Coming months you will need to make sure files you wish to retain are in Folders on your Desktop or within your Documents folders. 

Downloads folder will not backup to OneDrive, please make sure you are moving files from Downloads you wish to keep to one of these folders. 

• Are you logged in?
• Are you backed up?

Are you logged in?

In your taskbar, hover over the OneDrive cloud icon 

When it says OneDrive - PacRes Mortgage Up to date 

This will show you are signed in. 

You may need to expand your Icon tray to find the Cloud icon for OneDrive 

This does not mean you are backed up yet. 

If you don't see the icon, select the Start button, search for “OneDrive”, and then open it:

When OneDrive Setup starts, enter your PacRes account, and select Sign in.

Are you backed up?

In your taskbar, click on your blue cloud icon, 

Select the Gear icon

Then Settings

Once in settings go to Sync and Back up tab and select Manage backup

On Back up your folders on this PC page, make sure the Desktop, Pictures, and Documents are selected. 

Select Save Changes.

You can close the dialog box while your files sync to OneDrive. Or, to watch your files sync, select View upload progress. If you already closed the dialog, to open the OneDrive activity center, select the blue cloud in the notification area.

Sync Issues. 

The OneDrive Cloud icon will look different if there are issues with Syncing. 

A red circle with a white cross means that a file or folder cannot be synced. You'll see this in File Explorer or on the OneDrive notification area icons.

Click the blue or white OneDrive icon in the notification area to learn more about the problem.

Yellow exclamation mark OneDrive icon

If you see a yellow warning triangle over your OneDrive or OneDrive for work or school icon, it means your account needs attention. Select the icon to see the warning message displayed in the activity center

For any Sync issues please reach out to Helpdesk to get this resolved.  

The file name isn't allowed in OneDrive: File names can't start with a space or include any of these characters: \ : / * ? < > " |. Please move or rename the file to continue.

File exceeds the maximum file size: OneDrive can't sync files over 250 GB. Remove these files from your folder and try again
The folder isn't selected for syncing: The folder with the error is not syncing to your PC. To resolve this error, open OneDrive Settings (right-click the white or blue cloud icon in your notification area, and select Settings), select Choose Folders, and then make sure the folder you want to protect is selected. If Pictures is showing this error, make sure that Pictures, Screenshots, and Camera Roll are all selected (or don't exist). It's also possible that the OneDrive folder has a different name from the Windows important folder.
Important folders aren't in the default locations: The folder with the error contains another important folder and can't be protected until the contained folder is moved. Important folders that may be contained within the folder include: Documents, Desktop, Pictures, Screenshots, Camera Roll, or the OneDrive folder.
An unknown error occurred, with error code 0x80070005: If you receive error code 0x80070005, the "Prohibit User from manually redirecting Profile Folders" group policy is enabled. You may find that the files from the folders you selected were moved to identically named folders in your OneDrive folder, and the original locations are empty. Move the folder contents back to the original locations and ask your administrator whether the policy can be changed.
Folder contains a reparse point (junction point or symlink): The folder you want to protect contains a special file type that links parts of the file system together. These items can't be protected. To protect the folder, remove the file causing the issue. 
Post PC folder backup: OneDrive tries to automatically re-open notebooks that were previously open. In rare cases, some notebooks may not be automatically loaded in the OneNote desktop app after PC folder backup. Workaround for this issue is to reopen the notebooks in the OneNote app using File > Open.