NOTE: If you’d prefer to see these instructions in video form, check out this video about Call Handling in Zoom Phone!

1. Sign in to PRM’s Zoom Web Portal at https://pacresmortgage.zoom.us
2. In the navigation menu on the left side of the page, click Phone.

1. At the top of the page, click Settings.
2. Scroll down to the Call Handling section and look for the link labeled Audio Library.
3. Under Greeting & Menu, click on Edit next to the VM Greeting link, then choose Add Audio.
4. Set up your audio greeting according to your preference:
   1. Record a new greeting: This will use your computer’s microphone to record a new voicemail greeting. This is the option we recommend.
   2. Upload a file: This will allow you to upload a pre-recorded file from your computer, if you have one.
   3. Text to Speech: Set up a voicemail greeting using Zoom’s built-in Text-to-Speech functionality. We don’t really recommend this, since it’s a little impersonal, but it’s up to you.

As always, if you run into any issues or have any questions, please email the IT Helpdesk: [email protected]