Call Forwarding in Zoom Phone

NOTE: If you’d prefer to see these instructions in video form, check out this video about Call Handling in Zoom Phone!

 

  1. Sign in to PRM’s Zoom Web Portal at https://pacresmortgage.zoom.us
  2. In the navigation menu on the left side of the page, click Phone.

A screenshot of a phone Description automatically generated

  1. At the top of the page, click Settings.
  2. Scroll down to either the Business Hours or Closed Hours section, and then click Edit next to Call Handling.

NOTE: To edit call handling settings for Holiday Hours, click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling.

  1. Click Add Phone Numberto forward to an external phone number; for example, your cell phone number. You can also edit or delete existing external phone numbers. You can also edit or delete existing external phone numbers.
    • Country/Region: Be sure to select the correct country/region in the drop-down menu so you can add the external phone number. Some countries share the same country code, but appear as separate entries in the drop-down menu.
    • Phone Number: Enter the area code and phone number.
    • Description: Enter a description to help you identify the external number.
  2. Click Save.

As always, if you run into any issues or have any questions, please email the IT Helpdesk: [email protected]